Major accountabilities:

• Provide medical and technical information to healthcare professionals, consumers and internal staff on a wide range of products and therapeutic areas.
• Provide timely, accurate, balanced and up-to-date scientific responses based on Global Guidance Documents.
• For assigned products, create and maintain scientifically balanced product-specific medical information standard response documents in the MI database.
• Assist with compliance and safety teams for documenting and reporting adverse drug reactions as well as technical/ product complaints requiring specialist input.
• During scientific interactions; collect, synthesize and communicate insights relevant for brand or any issues in market place – e.g. quality, supply, enquiry patterns -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Works within Ethics and Compliance policies -Achievement of annual targets for medical activities

Minimum Requirements:
Work Experience:

• Excellent verbal and written communication skills
• Strong ability to analyze data, prioritize tasks, and stay organized in a complex environment
• Educational background in Pharmacy or a Medical Degree
• 1–3 years of experience in medical information or scientific writing
• Experience in adverse safety reporting (mandatory)
• Sense of urgency and ability to manage medical deliverables effectively

Languages :

• English C1